Elektra KUP 2 Group

What should I do if I am having difficulties with getting my product to work?

If you are experiencing problems operating your product, we strongly recommend that you contact us. It is our experience that often when customers believe the product they have purchased is faulty; it can usually be resolved with some basic ‘troubleshooting’.

What should I do if I have changed my mind and want to return a product?

Please choose carefully as we do not normally accept return of goods where you have simply changed your mind or have chosen poorly. Should we decide to accept a return, a restocking fee of 30% + any credit card charges which we cannot recover is applied to all returns of items held in stock. Special order items or items customised for you cannot be returned. We cannot accept returns on new equipment that is now used equipment nor of equipment without packaging. Return freight to us is payable by you.