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    • Vendor FAQ

      Help topics for Vendors

      • Is it easy to setup and customise HorecaMarket.Global?

        Is it easy to setup and customise HorecaMarket.Global?

        Yes. HorecaMarket.Global is designed as an out of the box solution where you can be setup and using it within a couple of hours. Simply add your product menu & customers and you’re ready to go. If you use Xero you can be set up in less than an hour!

      • Does the Platform generate 3PL Pick slips?

        Generate Pick Slips

        Export/print pick and delivery slips to eliminate manual data entry.

        Each 3PL user (or your own warehouse team member) can have free access to the HorecaMarket.Global back end - allowing them to access order data, print pick slips and update orders for dispatch, make notes on orders, and update partially shipped orders. As well as enter tracking IDs for all courier parcels.

        At all times this allows your Customers to be fully informed of the order status and any relevant updates.

      • If my Customer pays by Credit Card when do I receive the funds?

        Cleared funds are settled on a daily basis to your Bank Account

      • If my Customer pays by Direct Debit/Direct Credit, when do I get paid?

        Cleared funds are settled on a daily basis to your Bank Account.

      • How and when do you charge your fees for using the platform?

        HoReCaMarket.Global is an Enterprise solution, meaning we endeavour to create LESS paperwork and transactions to manage by Wholesalers.

        Accordingly our charges are billed as follows:

        Sales Commission : Billed monthly in arrears, based on actual completed sales  - and charged directly to your credit card or bank account as you elect.

        Merchant Fees : Billed monthly in arrears, based on actual completed sales  - and charged directly to your credit card or bank account as you elect.

        Other charges: for any subscriptions to the platform such as Sales Rep App, or ProAnalytics, these are charged in advance on the 1st of the month.

      • How do you handle my funds?

        All funds passing through the HorecaMarket.Global platform which are funds to be paid to Vendors are initially deposited into the Company's Trust Account, held with ANZ Bank.

        All funds in that account remain in a completely separate account from the funds used to operate the platform.

        If $100 is deposited from a sale paid to HorecaMarket.Global then $100 is paid to the Vendor once the funds clear (usually 24 hours).

        Fees associated with payment by Vendors:

        Subscriptions Services are billed separately on the 1st of the month and paid by the wholesaler on a Subscription invoice. 

        Sales Service - Commissions (our charge for selling on the platform) are billed separately at the end of the month and paid by the wholesaler on a Service invoice. 

      • Does the cost of using the platform go down the more business I give you?

        Price breaks are available as your payment volumes grow on the platform.

        We have set up tiers of pricing for all items which you would expect to access volume pricing on.

        Sales Commission is based on the applicable Product and Service Category.

        For example 

        Sales Commission for businesses:

        $100m + are as low as 1.5%

        Please refer your pricing Rate Card within your account to see your specific price guide.

      • Do you charge an account Set Up fee?

        We do not charge any set up fees, whatsoever.

      • Do you charge a Platform Subscription fee?

        We do not charge a Subscription fee for using the platform.

        We believe as business partners we should try to help you not to create more costs within your business.

        We want to create a corporative model for businesses not a subservient one.

        Our aim is to reduce your fixed costs of operations, sales and IT infrastructure, and increase your Gross Profit and correspondingly your Net Profit.

      • Do you limit access to certain features?

        In a typical Subscription model companies will offer you a set-up which has certain limitations around users, customers, sales volumes, report access, products quantity, customisations etc

        HoReCaMarket.Global is a Cooperative model, accordingly we operate on the premise that if we fix your problems, manage your challenges, and help you make more sales then we all make more money.

        So, in short, the only thing we ask you to pay for outside of the standard service offering are:

        -      Sales Rep Apps

        -      Pro Analytics

        We feel, this is reasonable given our offering in both these solutions will still be at 50% cost of the nearest competitor, therefore saving you 50% of your current costs.

        This is our genuine intent. We always welcome your feedback if you feel this is not your experience on our platform.

      • Do I need an ABN to become a Vendor?

        To sell through the HoReCaMarket.Global platform you are required to be a current ABN (Australian Business Number) holder.

        Typically (not always) this means you will be required to be GST (Goods and Services Tax) registered.

        Accordingly - the platform will only display prices Ex GST, if you are registered for GST the GST will be added onto the sales price on the invoice.

      • How does the Shipment Dashboard work?

        The warehouse operator can select the shipments which involve your company and also select the Warehouse location (allowing you to handle sales countrywide). 

        They can see all orders status by Date, Location (Country/State), Warehouse, Specific Tracking ID, Current status of Loaded /Not Loaded.

        They can set an order as Shipped, on Route, or Delivered, allowing for the relevant KPIs to populate automatically on your Dashboards.

        Customer Communications are empowered < CHX from these actions as the Customer is automatically alerted to any changes/updates when they are made in the HorecaMarket.Global platform.

      • Do I still need to contact my customers to take orders?

        No. HoReCaMarket.Global is designed for customers in mind, meaning your sales reps can focus more on new business and not order taking. As your customers can order on any device connected to the Internet, orders can be placed 24/7!

        There is however functionality within the HorecaMarket.Global platform to take orders over the phone or in person if required by impersonating the Customer in our secure environment. 

        When you “impersonate” we track all items you look at on the customers behalf and add them to their profile data, as if it was the customer themselves. We also track your device usage and IP Address for security purposes to ensure no fraudulent activity occurs, where possible.

        Given the capability of this feature Your Account Administrator will need to give you access to do this feature.

      • Can I send a PDF catalogue to my customers directly from HorecaMarket.Globals' platform?

        Overview:

        Generally most wholesalers have a PDF catalogue which they can circulate, with separate Excel pricing.

        Each year the wholesalers who handle “Wine” (for example) need to rewrite their product offering and circulate it to up to 50,000 Customers. This exercise, can now be carried out instantly and constantly for ZERO cost using HorecaMarket.Global.

        To auto generate your eCatalog from within the HorecaMarket.Globals' platform simply go to the eCatalog Menu and Go to Products and select the Download Catalog as PDF option to generate your current offering as a PDF.

        This will then generate a PDF which can be circulated by your Sales Team, but includes Stock, Case Pricing, and Product notes, and Imagery.

      • What is PPSR ?

        What is a PPSR Search?

        A PPSR Search is a search of the PPS Register (PPSR) for "security interests" against a business entity, or individual. Sourcing credit information helps to assess the level of financial risk.

        Why do I need to do PPS Searches?

        There are many reasons:

        The PPS Register holds the details of security interests. Searching the register can provide information about the security interest, which can help influence business decisions.

        This information includes the Secured Party Group details, Grantor details and other relevant information about the type of property, or line of credit, recorded on the PPS Register.

        Certain assets, such as Motor Vehicles, may have a security interest registered against them. It is important to be aware of this security interest before purchasing these types of assets.

        When deciding whether to offer, or extend, commercial credit to a customer, a search of the register can reveal important information about the customer’s existing obligations.

        When buying a business, searches can provide a list of current secured creditors.

        Why is the HorecaMarket.Globals' platform better?

        PPS Searches can be done directly through the PPSR website. However that site has a cumbersome and slow interface and requires payment by credit card. In contrast, HorecaMarket.Global offers the following features that are not available on the Government PPSR website:

        Validated Searching (ie a validation of ACN/ABN before search)

        A summary results page that actually has useful information on it including the Secured Party Group.

        Automatic background downloading of all search certificates and attachments.

        The ability to download multiple search certificates in one click as a single PDF file.

        The ability to download a zip file containing the PDFs of certificates and attachments as individual files.

        All search certificates and attachments are stored with your search result indefinitely thus allowing you to retrieve a search certificate or attachment (as it was at the time of the search) days, weeks or months after the search was done without incurring extra cost.

        A single monthly invoice (ie no need to pay for each search as you do it).

        Why should I choose HorecaMarket.Globals' platform?

        With multiple credit information services in one convenient location, we make it easy and quick to register, search and manage all of your PPS needs. It’s the simplest way to protect yourself, and your business, against the credit risks of trading in Australia.

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